Privacy and Security
Our Privacy Policy
Get Life Right is fully committed to providing you with a service that meets your expectations and safeguards your privacy.
The following policy statement outlines how we may collect and use information about you and gives certain assurances on things we will not do.
We may collect personal information about you from sources (if available) including: when you contact us with an enquiry or in response to a communication from us; from publicly available sources such as the electoral register; from referencing agencies that may verify your identity, in accordance with the money laundering regulations; when you agree to buy a life insurance or protection product/insurance from us.
You’d expect us to be concerned about the confidentiality and use of your personal information, and we are. We will use your personal information for purposes including:
- To help provide quotations, administer your life insurance policy and for compliance reviews where we have a duty to do so. We may transfer our rights and duties under any agreement in the execution of your business.
- To keep in touch with you so that you hear about any special offers and new products that may be of interest to you. Should you have come to Get Life Right through an intermediary or introducer, they sometimes ask to confirm who has taken up a policy from us. This allows them to monitor our performance and customer service. Generally most communication is by e-mail and occasionally by telephone or post. In the event you do not wish to participate in these activities, please write to the Customer Contact Team, Get Life Right, Epworth House, 25 City Road, London EC1Y 1AA, telling us about your preferences for how we may use your personal information.
- From time to time, we would like to tell you about special customer promotions provided by third parties. Rest assured, we will do our very best to ensure that these match your likely requirements and interests. Again, most communication is by e-mail and occasionally by telephone or post.
- To help administer accounts, products and services for which you are a customer.
- To help detect fraud or loss.
Information you supply may be used by life insurance companies who provide services to Get Life Right for the purposes of administering and processing your application/account.
If you ask, we will tell you what information we hold about you and provide a copy in line with the Data Protection Act. (A fee of £10 is payable.) Please write to the Customer Contact Team, Get Life Right, Epworth House, 25 City Road, London EC1Y 1AA. You should let us know then if you think any information we hold about you is inaccurate so that we can correct it.
We will store your details on computer, but will not keep them longer than necessary.
For our joint protection and for staff training, any call may be recorded and/or monitored. This is in case we need to check we have carried out your instructions correctly and to help improve our quality of service.
